About the role
You'll make sure hospitals get real bed-turn and documentation outcomes after go-live, and become the trusted operator partners rely on.
What you’ll do
- Own a book of hospital accounts from pilot success through expansion
- Run QBR-style reviews with MD, admin, billing, and IT stakeholders
- Track usage, adoption blockers, and renewal health
- Coordinate with implementation and product on escalations
- Identify champions and multi-site opportunities
What we’re looking for
- 3+ years in customer success, account management, or hospital sales ops
- Experience selling or supporting complex B2B products
- Executive presence with clinical and admin buyers
- Data-informed prioritization and crisp written updates
- Based in / willing to work from Chennai with field travel
Nice to have
- Health-tech or hospital SaaS background
- Familiarity with Indian private hospital networks
- SQL or product analytics tooling