1. Scope
This policy applies to all users of Patient Lens AI. By accessing or using the Platform, you agree to the terms outlined below.
2. Information We Collect
a. Uploaded Documents
When you upload medical documents (e.g., PDFs), our system:
- Processes them temporarily for AI-based analysis
- Automatically deletes them after processing
- Does not store, retain, or use the content beyond your session
We recommend uploading only data that complies with your local privacy regulations and organizational policies.
b. Usage & Technical Data
We may collect the following for service optimization:
- Browser type, device, and OS
- IP address (for session management and abuse prevention)
- Interaction data (e.g., button clicks, error logs)
This data is anonymized where possible and never sold or shared.
3. Cookies and Tracking
We use minimal cookies to:
- Maintain session continuity
- Monitor service performance
- Improve product usability
No tracking or advertising cookies are used. You can disable cookies through your browser settings, although it may limit some functionality.
4. Data Security
We take strong technical and organizational measures to safeguard your data:
- All files are processed over encrypted HTTPS
- Uploaded content is automatically deleted after processing
- We do not store or back up user documents
- Access to system infrastructure is tightly controlled
We continuously review and enhance our data protection policies.
5. Regulatory Compliance
We are committed to aligning with applicable data protection regulations, including:
- India's Digital Personal Data Protection Act (DPDP Act)
- General Data Protection Regulation (GDPR)
- Health Information Privacy standards (e.g., HIPAA in the US)
Where full compliance requires organizational agreements (such as Business Associate Agreements under HIPAA), those will be established with hospital customers separately.
6. Third-Party Services
We may use secure and reputable third-party providers for hosting and analytics. These services receive only the minimum required anonymized data and are contractually obligated to maintain strict confidentiality.
7. Your Rights
You have the right to:
- Know what data we process
- Request correction or deletion of personal information (if any is collected)
- Withdraw consent or object to certain processing
To exercise these rights, contact us at contact@patientlensai.com
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be reflected on this page with a revised effective date.
Your continued use of the platform implies acceptance of the updated terms.
9. Contact Us
For any questions regarding this Privacy Policy or your data rights, please contact: