TERMS OF SERVICE
Patient Lens AI — www.patientlensai.com
B12 Healthcare Technologies Private Limited
Effective Date: 22/06/2025 Last Updated: 09/03/2026
Patient Lens AI is a B2B software platform sold exclusively to hospitals and clinics to help generate AI-assisted discharge summaries. These Terms govern your use of our website and platform as an authorised representative of a hospital or healthcare institution. You must be a registered healthcare organisation to use this platform — individual patients and members of the public may not use it.
In these Terms of Service ("Terms"), the following expressions have the meanings set out below:
1.1 "Agreement" means these Terms of Service, together with the Privacy Policy, Data Processing Agreement, and any other policies incorporated by reference herein, as amended from time to time.
1.2 "B12" / "we" / "us" / "our" means B12 Healthcare Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at No 26, Flat No S1, Annus Residency, 3rd street Bhaskar colony, Saligramam, Chennai 93
1.3 "Platform" means the Patient Lens AI software-as-a-service product, including its web application, application programming interfaces (APIs), AI inference engine, discharge summary generation module, and all associated features accessible via www.patientlensai.com.
1.4 "Hospital Client" / "Client" / "you" / "your" means a hospital, clinic, nursing home, diagnostic centre, or any other licensed healthcare institution that has registered for and subscribed to the Platform.
1.5 "Authorised User" means any employee, clinician, doctor, nurse, or administrator of the Hospital Client who accesses the Platform using credentials issued by or on behalf of the Hospital Client.
1.6 "Patient Data" means any information relating to a patient of the Hospital Client, including but not limited to clinical notes, diagnoses, treatment records, case sheets, and discharge summaries, uploaded to the Platform by an Authorised User on behalf of the Hospital Client.
1.7 "AI-Generated Output" means any text, summary, suggestion, or content produced by the Platform's AI/large language model ("LLM") engine in response to Patient Data submitted by an Authorised User.
1.8 "Subscription" means the paid plan (monthly, annual, or pay-per-use) under which the Hospital Client accesses the Platform.
1.9 "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, and all other proprietary rights, whether registered or unregistered, worldwide.
1.10 "SPDI" means Sensitive Personal Data or Information as defined under Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1.11 "DPDP Act" means the Digital Personal Data Protection Act, 2023 (Act 22 of 2023).
1.12 "LLM" means Large Language Model, specifically Google Gemini / Vertex AI, used as B12's sub-processor to generate AI-Generated Outputs.
2.1 These Terms constitute a legally binding agreement between B12 and the Hospital Client. By registering an account, clicking "I Agree," subscribing to the Platform, or otherwise accessing or using the Platform, you confirm that:
you are an authorised representative of a duly registered hospital, clinic, or healthcare institution in India;
you have the authority to bind the Hospital Client to these Terms;
you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and the Data Processing Agreement (DPA); and
the Hospital Client complies with all applicable licensing and registration requirements under the Clinical Establishments (Registration and Regulation) Act, 2010, or relevant state law.
2.2 If you do not agree to these Terms, you must not register for or use the Platform.
2.3 These Terms apply to the entire relationship between B12 and the Hospital Client from the date of registration. No separate physical signature is required — acceptance is effected electronically upon registration and use of the Platform, which constitutes a valid contract under the Information Technology Act, 2000 and the Indian Contract Act, 1872.
3.1 The Platform is intended exclusively for use by registered healthcare institutions and their authorised clinical and administrative personnel in India. The Platform is NOT intended for:
use by individual patients or members of the general public;
use by unregistered or unlicensed medical practitioners;
use as a standalone diagnostic or clinical decision-making system; or
use outside the territory of India without B12's prior written consent.
3.2 You represent and warrant that each Authorised User accessing the Platform on behalf of the Hospital Client is either a qualified medical professional (registered with the Medical Council of India or relevant state medical council) or an administrative employee acting within their scope of employment.
3.3 B12 reserves the right to verify the eligibility of any Hospital Client or Authorised User and to suspend or terminate access if eligibility requirements are not met.
4.1 To access the Platform, the Hospital Client must register an account by providing the following information: first name, last name, email address (which will be verified), hospital/clinic name, city/location, and phone number.
4.2 The Hospital Client is responsible for maintaining the confidentiality of all account credentials and for all activities that occur under its account. B12 shall not be liable for any loss or damage arising from unauthorised access to an account resulting from the Hospital Client's failure to maintain adequate credential security.
4.3 The Hospital Client must promptly notify B12 at support{at}patientlensai.com if it suspects any unauthorized access to or use of its account.
4.4 The Hospital Client must not share account credentials across multiple hospitals, clinics, or unrelated entities. Each subscription account is issued to a single legal entity.
5.1 Subject to the Hospital Client's compliance with these Terms and timely payment of applicable Subscription fees, B12 grants the Hospital Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for the following purposes:
uploading patient case sheets and clinical notes for the purpose of generating AI-assisted discharge summaries;
reviewing, editing, and approving AI-Generated Output before use in patient records;
administrative access by hospital staff for account and user management; and
any other use expressly permitted by B12 in writing.
5.2 All AI-Generated Output must be reviewed, verified, and approved by a qualified and licensed medical professional before it is incorporated into any patient record, communicated to a patient, or used for any clinical or billing purpose. The Platform is a decision-support tool only.
6.1 The Hospital Client and all Authorised Users must NOT:
use the Platform for any purpose other than generating and reviewing discharge summaries and related clinical documentation support;
upload or process any data on the Platform on behalf of any third party not affiliated with the Hospital Client;
attempt to reverse engineer, decompile, disassemble, or extract the source code of the Platform or any AI model used therein;
use the Platform to train, fine-tune, benchmark, or develop any competing AI model or product;
scrape, harvest, or systematically extract data from the Platform by automated means;
upload any content that is false, fraudulent, defamatory, or violates any applicable law;
circumvent, disable, or interfere with any security, access control, or authentication feature of the Platform;
sell, resell, sublicense, assign, or otherwise transfer access to the Platform to any third party;
use the Platform in any manner that could damage, overburden, or impair its infrastructure; or
use AI-Generated Output as a definitive clinical diagnosis or treatment decision without independent medical review.
7.1 Decision-Support Tool Only. The Platform and all AI-Generated Outputs are provided exclusively as clinical decision-support tools. They are designed to assist qualified medical professionals in documenting and summarising clinical information. They do NOT constitute medical advice, clinical diagnosis, medical prescriptions, or treatment recommendations.
7.2 No Substitute for Clinical Judgment. AI-Generated Output must not, under any circumstances, be used as a substitute for the independent clinical judgment of a qualified and licensed medical professional. The final clinical decision, including the content and accuracy of any discharge summary, always rests with the treating physician or the responsible clinician.
7.3 Mandatory Review Requirement. Every AI-Generated Output must be reviewed for accuracy, completeness, and clinical appropriateness by an Authorised User who is a qualified medical professional before it is:
incorporated into any patient health record;
shared with the patient, their family, or any third party; or
submitted to any insurer, government authority, or regulatory body.
7.4 LLM Limitations. AI-Generated Outputs are produced by a large language model (Google Gemini / Vertex AI). Such models may produce outputs that are inaccurate, incomplete, inconsistent, or hallucinated. B12 does not warrant the factual accuracy, clinical accuracy, or medical appropriateness of any AI-Generated Output.
7.5 No Clinical Outcomes Liability. To the maximum extent permitted by applicable law, B12 shall not be liable for:
any adverse patient outcome, clinical error, or medical negligence claim arising from an Authorised User's reliance on AI-Generated Output without adequate independent review;
any diagnosis, treatment decision, prescription, or clinical action taken or omitted based on AI-Generated Output; or
any loss, damage, or liability arising from the inaccuracy, incompleteness, or unsuitability of AI-Generated Output for a particular patient or clinical situation.
7.6 Hospital Client's Responsibility. The Hospital Client acknowledges and agrees that it is solely responsible for ensuring that Authorised Users understand the limitations of AI-Generated Output and that appropriate clinical governance procedures are in place before adopting AI-Generated Output into patient records.
8.1 Ownership of Platform and AI Models. The Platform, including its software code, architecture, databases, AI models, machine learning algorithms, LLM integration layer, user interface, and all associated Intellectual Property Rights, is and shall remain the exclusive property of B12. Nothing in these Terms transfers any Intellectual Property Rights in the Platform to the Hospital Client.
8.2 Ownership of AI-Generated Output. AI-Generated Outputs are produced by the Platform using Patient Data supplied by the Hospital Client and LLM knowledge. B12 does not claim ownership over AI-Generated Output specific to a Hospital Client's patient. Once reviewed and approved by an Authorised User, the responsibility for and ownership of the final discharge summary rests with the Hospital Client.
8.3 Ownership of Patient Data. All Patient Data uploaded to the Platform remains the property of the Hospital Client and/or the patient. B12 claims no ownership over Patient Data. B12's rights in respect of Patient Data are limited to processing it as a Data Processor under the DPA.
8.4 Licence to Process. The Hospital Client grants B12 a limited, non-exclusive licence to process Patient Data solely for the purpose of generating AI-Generated Output and providing the Platform services, in accordance with the DPA.
8.5 Feedback. If the Hospital Client or any Authorised User provides feedback, suggestions, or recommendations regarding the Platform ("comments about the UI, features, and functionality"), B12 may freely use such Feedback to improve the Platform without any obligation to compensate or credit the Hospital Client. We do not use Patient Data or AI-Generated Outputs containing PHI to train or fine-tune your global models without explicit de-identification or a separate agreement.
8.6 Trademarks. "Patient Lens AI," the Patient Lens AI logo, and all other B12 marks, logos, and trade names are the intellectual property of B12. The Hospital Client may not use any B12 marks without B12's prior written consent, except as strictly required to identify itself as a customer of B12 in an accurate and non-misleading manner.
9.1 Client Reference Right. Upon the Hospital Client's registration and account activation, B12 may identify the Hospital Client by name and logo in its list of clients for general reference purposes, including on its website (www.patientlensai.com), investor presentations, marketing materials, and sales collateral.
9.2 Nature of Use. Such use shall:
9.3 Right of Removal. The Hospital Client may, at any time, request the removal of its name and/or logo from any B12 marketing or public-facing material by sending a written request to legal{at}patientlensai.com. B12 shall effect such removal within fourteen (14) calendar days of receiving the request. Removal from printed or distributed physical materials (if any) shall be on a best-efforts basis.
9.4 No Endorsement. This clause shall not be construed as the Hospital Client endorsing B12, its products, or its services in any manner.
10.1 Subscription Plans. B12 offers the following Subscription plans: (a) Monthly Subscription; (b) Annual Subscription; and (c) Pay-Per-Use (charged per discharge summary generated). The applicable fees, billing cycles, and features for each plan are as displayed on www.patientlensai.com at the time of subscription.
10.2 Payment Gateway. All payments are processed through Razorpay. By subscribing, the Hospital Client agrees to Razorpay's terms of service and privacy policy. B12 does not store card or bank account details.
10.3 Fee Changes. B12 may revise Subscription fees at any time by providing at least thirty (30) days' prior written notice to the Hospital Client's registered email address. Continued use of the Platform after the effective date of a fee change constitutes acceptance of the revised fees.
10.4 Taxes. All fees are exclusive of applicable taxes, including Goods and Services Tax (GST). The Hospital Client is responsible for all applicable taxes.
10.5 Non-Payment. B12 reserves the right to suspend or terminate the Hospital Client's access to the Platform if any Subscription payment remains outstanding for more than 30 days following the due date.
11.1 B12 processes Patient Data solely as a Data Processor on behalf of the Hospital Client (the Data Fiduciary). The terms and conditions governing such processing are set out in the Data Processing Agreement (DPA), which is incorporated into and forms part of these Terms.
11.2 B12 does not hold, retain, or claim any rights over Patient Data beyond what is necessary to provide the Platform services. Patient Data is processed ephemerally for the purpose of generating AI-Generated Output and is not retained by B12 on a long-term basis, subject to the retention terms specified in the DPA.
11.3 The Hospital Client is the Data Fiduciary responsible for: (a) obtaining all required consents from patients; (b) ensuring that Patient Data uploaded to the Platform is lawfully shared with B12 for processing; and (c) complying with all applicable data protection laws, including the DPDP Act, 2023, and the IT (SPDI) Rules, 2011.
12.1 Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to any third party without the other's prior written consent, except as required by law or as necessary to perform obligations under these Terms.
12.2 "Confidential Information" means all non-public information disclosed by one party to the other, including but not limited to technical, financial, commercial, and clinical information, but excludes information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was already known to the receiving party; or (c) is independently developed without reference to the disclosing party's information.
12.3 Confidentiality obligations survive termination of these Terms for a period of three (3) years.
13.1 The Platform relies on third-party services, including Google Gemini / Vertex AI (LLM processing), Google Cloud (hosting infrastructure in India), Google Analytics (website analytics), and Razorpay (payment processing). Use of these third-party services is subject to their respective terms and policies.
13.2 B12 is not responsible for the availability, accuracy, or security of third-party services, except to the extent that B12 has contracted with such third parties in connection with the Platform.
13.3 Patient Data processed via Google Gemini / Vertex AI is processed on Google Cloud infrastructure. B12 has configured its Google Cloud environment to store and process data within India to the extent technically feasible.
14.1 B12 Warranties. B12 warrants that: (a) it has the right to provide access to the Platform under these Terms; (b) it will provide the Platform with reasonable skill and care; and (c) the Platform, when used as intended, will not infringe the Intellectual Property Rights of any third party.
14.2 Hospital Client Warranties. The Hospital Client warrants that: (a) it is a duly registered healthcare institution; (b) it has obtained all necessary consents and permissions for uploading Patient Data to the Platform; (c) it will use the Platform only in compliance with applicable law; and (d) all information provided during registration is accurate and current.
14.3 Disclaimer. EXCEPT AS EXPRESSLY SET OUT IN CLAUSE 14.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." B12 DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.
15.1 Exclusion of Certain Losses. To the maximum extent permitted by applicable law, B12 shall not be liable for: (a) loss of profits, revenue, or business; (b) loss of data (other than B12's obligations under the DPA); (c) indirect, consequential, incidental, special, or punitive damages; or (d) any clinical outcome, medical malpractice, or patient harm arising from Authorised Users' use of AI-Generated Output.
15.2 Aggregate Cap. B12's total aggregate liability to the Hospital Client under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Subscription fees paid by the Hospital Client to B12 in the three (3) calendar months immediately preceding the event giving rise to the claim.
15.3 Essential Basis. The Hospital Client acknowledges that the limitation in Clause 15.2 reflects a reasonable allocation of risk and is an essential element of the basis on which B12 offers the Platform at the applicable Subscription price.
15.4 Exceptions. Nothing in these Terms excludes or limits B12's liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by B12's negligence; or (c) any other liability that cannot be excluded or limited by applicable law.
16.1 By Hospital Client. The Hospital Client shall indemnify, defend, and hold harmless B12 and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising from: (a) the Hospital Client's breach of these Terms; (b) the Hospital Client's or any Authorised User's misuse of the Platform or AI-Generated Output; (c) any claim by a patient arising from the Hospital Client's clinical decisions; or (d) the Hospital Client's breach of applicable data protection law.
16.2 By B12. B12 shall indemnify the Hospital Client from and against any third-party claims arising directly from B12's infringement of a third party's Intellectual Property Rights in providing the Platform.
17.1 Term. These Terms commence on the date of registration and continue until the Subscription is terminated.
17.2 Termination by Hospital Client. The Hospital Client may terminate its Subscription at any time by following the cancellation process described in the Refund and Cancellation Policy. Termination takes effect at the end of the current billing cycle unless otherwise specified.
17.3 Termination by B12. B12 may terminate or suspend access to the Platform: (a) immediately if the Hospital Client materially breaches these Terms and fails to cure the breach within seven (7) days of written notice; (b) immediately for non-payment of fees; (c) immediately if B12 reasonably believes the Hospital Client is using the Platform for unlawful purposes; or (d) with thirty (30) days' written notice for any other reason.
17.4 Effect of Termination. Upon termination: (a) the Hospital Client's licence to use the Platform ceases; (b) B12 will delete or return Patient Data as specified in the DPA; (c) all outstanding fees become immediately payable; and (d) clauses that by their nature survive (including Clauses 7, 8, 12, 15, 16, 19, and 20) shall survive termination.
18.1 B12 may amend these Terms at any time by publishing the revised Terms on www.patientlensai.com and sending notice to the Hospital Client's registered email address.
18.2 Amendments shall take effect thirty (30) days after the notice is sent, except in the case of amendments required by applicable law, which shall take effect immediately.
18.3 The Hospital Client's continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended Terms. If the Hospital Client does not accept the amended Terms, it must cease using the Platform and terminate its Subscription before the effective date.
19.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.
19.2 Negotiation. In the event of any dispute, claim, or controversy arising out of or in connection with these Terms ("Dispute"), the parties shall first attempt to resolve the Dispute through good-faith negotiation for a period of thirty (30) days following written notice of the Dispute by one party to the other.
19.3 Arbitration. If the Dispute is not resolved within the thirty (30)-day negotiation period, it shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be:
conducted by a sole arbitrator mutually agreed upon by the parties, or appointed in accordance with the Act if no agreement is reached;
seated at Chennai, Tamil Nadu, India;
conducted in the English language; and
subject to the substantive law of India.
19.4 Jurisdiction for Interim Relief. Notwithstanding Clause 19.3, either party may seek interim or injunctive relief from the courts of Chennai, Tamil Nadu, which shall have exclusive jurisdiction for such purposes.
19.5 Jurisdiction. Subject to Clause 19.3, the courts of Chennai, Tamil Nadu shall have exclusive jurisdiction to settle any dispute not subject to arbitration.
20.1 In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, B12 has designated a Grievance Officer to address complaints from users:
Name: Mr.Balaji
Designation: Legal Attorney
Email: grievance{at}patientlensai.com
Acknowledgement: Within 48 hours of receipt of complaint
Resolution: Within 30 days of receipt of complaint
21.1 Entire Agreement. These Terms, together with the Privacy Policy, DPA, and any applicable Subscription order, constitute the entire agreement between the parties with respect to the Platform and supersede all prior agreements, understandings, and representations.
21.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21.3 Waiver. No failure or delay by B12 in exercising any right under these Terms shall operate as a waiver of that right.
21.4 Assignment. The Hospital Client may not assign its rights or obligations under these Terms without B12's prior written consent. B12 may assign these Terms to a successor entity in the event of a merger, acquisition, or sale of substantially all its assets.
21.5 Notices. All legal notices shall be sent to B12 at legal{at}patientlensai.com and to the Hospital Client at its registered email address.
21.6 Force Majeure. Neither party shall be liable for failure to perform its obligations due to causes beyond its reasonable control, including natural disasters, government actions, or internet/infrastructure outages.