Privacy Policy

At PatientLens AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our platform at https://www.patientlensai.com (the "Platform").

1. Scope

This policy applies to all users of PatientLens AI. By accessing or using the Platform, you agree to the terms outlined below.

2. Information We Collect

a. Uploaded Documents

When you upload medical documents (e.g., PDFs), our system:

  • Processes them temporarily for AI-based analysis
  • Automatically deletes them after processing
  • Does not store, retain, or use the content beyond your session

We recommend uploading only data that complies with your local privacy regulations and organizational policies.

b. Usage & Technical Data

We may collect the following for service optimization:

  • Browser type, device, and OS
  • IP address (for session management and abuse prevention)
  • Interaction data (e.g., button clicks, error logs)

This data is anonymized where possible and never sold or shared.

3. Cookies and Tracking

We use minimal cookies to:

  • Maintain session continuity
  • Monitor service performance
  • Improve product usability

No tracking or advertising cookies are used. You can disable cookies through your browser settings, although it may limit some functionality.

4. Data Security

We take strong technical and organizational measures to safeguard your data:

  • All files are processed over encrypted HTTPS
  • Uploaded content is automatically deleted after processing
  • We do not store or back up user documents
  • Access to system infrastructure is tightly controlled

We continuously review and enhance our data protection policies.

5. Regulatory Compliance

We are committed to aligning with applicable data protection regulations, including:

  • India's Digital Personal Data Protection Act (DPDP Act)
  • General Data Protection Regulation (GDPR)
  • Health Information Privacy standards (e.g., HIPAA in the US)

Where full compliance requires organizational agreements (such as Business Associate Agreements under HIPAA), those will be established with enterprise clients separately.

6. Third-Party Services

We may use secure and reputable third-party providers for hosting and analytics. These services receive only the minimum required anonymized data and are contractually obligated to maintain strict confidentiality.

7. Your Rights

You have the right to:

  • Know what data we process
  • Request correction or deletion of personal information (if any is collected)
  • Withdraw consent or object to certain processing

To exercise these rights, contact us at contact@patientlensai.com

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected on this page with a revised effective date.

Your continued use of the platform implies acceptance of the updated terms.

9. Contact Us

For any questions regarding this Privacy Policy or your data rights, please contact:
contact@patientlensai.com